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Booked a reservation for a small van through the call centre over the phone. Arrived at the venue to collect only to be told they have no vans or cars available. The managers attitude was quite alarming. He didn't seem to care and was very unhelpful. Asked about my refund and was told I have to wait 3-5 days. I have previously worked in this field for 10 years as a car hire manager and couldn't believe what I was seeing. Personally, I won't be using that branch again. Just from that experience, it's stained my impression of the entire Hertz franchise.
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Upon arrival, was told that the vehicle that I had reserved and paid for online weeks prior to rental was unavailable and was offered no explanation as to why. The vehicle offered was smaller but proved sufficient for my purposes. Upon returning the vehicle at the end of the rental, the member of staff at the desk ignored my greeting and offered none in return. Without once speaking, he left his desk and walked downstairs towards the vehicle with me following him, still no talking ! He then proceeded to check the vehicle in silence, barking something to some employees about two small chips on the windscreen (which had been clearly marked on the pre-rental check sheet) He finally walked up and said \ok\ and walked off. This turned out to be the branch manager ! Also, it took almost 2 weeks to get my deposit of over 300 back and only because I had to contact my bank to do so. Hertz was the cheapest option in my area and I suppose this is reflected in the standard of service which they provide. Never again !
I would put a negative score! They cancelled via text at 21.30 when we were due to collect the van at 09.00 the following morning!!!! No explanation offered!!! It was booked over a week in advance so they've had plenty of time to arrange their fleet. Totally unreliable and we are disgusted with their lack of courtesy. This left us trying to book a van at extremely short notice on a weekend. Do not use this company
Terrible service and utterly rude! The Manager an Indian man actually stuck his two fingers up at me when I tried to make a complaint. I honestly thought that I was a victim of you’ve been framed but sadly it was for real. I rent cars on a regular basis and have experience of all the rental companies and Hertz are generally helpful and courteous as I am a Number one gold card holder and have been for many many years. My advice is to stay well away from this branch!
Our car broke down just before going on holiday. Managed to get a car booked at 3pm on a Sunday without any issues. Great service and no problems returning either.
Deli
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