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Useless! The booking screen in IKEA was broken so I wasn't about to get the reduced price with my family card. Anyway booked online and then heard nothing about my application. A week later and nothing has happened. I sent two support messages through their website that were ignored. The support number is 7p a min and I got fed up waiting on hold. Useless, don't bother!!
Be careful, the excess is high if in an accident, 850 for over 25s, i was only 3 miles away and an hour wasn't enough. Best getting a propper rental with decent excess and less stress. Also checking vehicle and filling up with fuel eats into your time,
Shambles, let me hire a van, so I purchased all my ikea bit, only to get a text 10 minutes later saying it has been cancelled. Customer support were no help 'computer says no'. All the issues were surrounding having moved house 2 weeks ago, all of my documents and cards were up to date but their system that verifies wasn't. Appalling
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