Hereford, United Kingdom
3 St Ethelbert St
N/A
+44 1432677320
Consistently proven to be inefficient and lacking in any patient focus. Admin is appalling.
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After reading reviews I was a little concerned. The new system meant going here for the first time, as the online booking system had no available bookings in my own surgery. My experience was fantastic. The surgery was busy and although the desk staff looked occupied they were both polite and friendly. I was seen 10 minutes early, and Dr Bullivant was delightful; friendly, compassionate and engaged. Excellent work Sarum
After such a long time of turmoil, today I received exemplary service from the duty doctor at Sarum House. Rang up for an appointment at 8, fourth in the queue, fourth to be called, all done and dusted by 8:30am. It may not be the norm, but if more appointments become like today's, and like every consultation I had in Gloucester for many years, then things are on the up. Well done to the team today.
This WAS a totally negative review but I have had cause to totally reconsider. They have been wonderful the last two or so years. Happy to change my review. Thank you Sarum House. (Unfortunately, the one problem still very much remains but I can avoid having any contact with this one particular element.) EDIT: They have really upped their game. I spoke to a GP this morning who was literally wonderful. O IDEA HOW BUT...they have managed to become super efficient with my prescriptions after many months of angst. I have no reason to complain re. that particular aspect any more,credit where it's due. The people they have manning the phones are polite,and friendly. I only have to wait 10 mins max for the phone to be answered and it's a pleasure to actually get through as the operators are so far,ALL lovely. Thank you.
You will not get the care you need/deserve. The 'doctors' will try get away with as little work as possible. You will be told there's nothing wrong with you, and that your symptoms are either all in your head, or 'it's not cancer so don't worry' Absolutely avoid like the plague. Cantaloupe is just down the road, and while it may not look like much... the care is leaps and bounds better.
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