Hereford, United Kingdom
22 Widemarsh St
N/A
+44 1432278919
In-store shopping
Despite explaining that I had just put on hand sanitizer, I was shamed into using their highly scented one. I didn't like the passive-aggressive comment that \it would make life easier for us all\ if I used thier sanitizer, even though I had no intention of touching anything in the shop anyway. Afterwards I was walking around smelling like a sented candle, I couldn't find a toilet fast enough to wash it off.
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I am a therapist at the Hereford therapy room and I have been practicing since 1998 in various spas and customer service industries, until I found Neal’s Yard Remedies Hereford 8 years ago. I love using the room here! Big, clean, so sleek. They’ve had a facelift as well, so everything is wipeable surface now, which make you feel safe in this pandemic to be honest. They’ve lost soft furnishing but Safety first, always. So I don’t mind that. I am so grateful for all that the staff do for us the therapists, our customers, we are lucky to have such dedicated team of staff who are well trained, friendly and knowledgable. Highly professional and in this pandemic nobody likes a change, but they made it happen and continually making changes to accommodate ever changing government guidelines with such flexibility and grace, I applaud you! This is not just a shop, it also has the therapy rooms which makes it a little more complicated than ordinary shops during this pandemic. They are simply amazing and helped us all return so smoothly and I thank you all! It’s a shop you feel safe to visit. I 100% recommend:-)
The most rude and unhelpful staff always feel uncomfortable in the Hereford store so unwelcoming after spending a lot of money. I work in retail myself and we pride ourselves on customer service. After this purchase I will no longer use this store. The older lady who (welcomes) you into the shop is the problem.. Not welcome at all very off putting obviously no customer service training.
Highest quality organic oils and lovely staff
Brilliant, no other words needed. Amazing value for money (1hr Swedish massage). Absolute bliss.
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