Herb Chambers Maserati

We went to the dealership this afternoon and met with Fernando. Although we were not in a position to buy today, he and Rich couldn't have been more generous with their time. Friendly, knowledgeable, courteous, and most helpful. Oh yeah, and the cars were impressive too. A great experience and a highly recommended group of folks. Thanks guys!!!

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I had a fantastic time with the Boston team. From the time that I walked in through the door I was treated with nothing less of perfect respect from the whole team. Catherine was there to greet me and show me the beautiful rooms with all of the wonderful cars. We talked for some time about everything until I was introduced to Dominic and Leonard. Both were very accommodating and more than happy to talk cars and life. The experience of driving the Maserati GT Sport was exhilarating, hugging the corners and listening to the purr of the engine was amazing. Thank you for one of the best experiences of my life!

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If there was a zero star I would give it. Ordered a car in Nov 2019 and was supposed to take delivery in March on a 2020 model. After being promised the car 3 months in a row, the dealer could not locate the ordered car. We selected a 2019 model to roll over the lease. After 4 months of chasing they finally paid off the lease, not all of it mind you. Had to get the Attorney General's office involved to get them to respond and pay the full amount. We are sensitive to the current issue going on right now and expressed that to them. It was a constant battle to get them to respond and tell the truth. By far the worst car experience in 40 years of buying cars.

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Made a service appointment in advance for 11am 10/21/2020. After a 12 min drive for only 6 miles off the highway. I arrive with no instructions as to where to bring the car there is no service garage gate. After calling I was told to come inside where no one met me at the door after calling again I was finally guided to the back where he took my key and moved my car to a lot. Arrived at 1053a for a 11a appointment I spent 30 mins waiting outside due to Covid 19 for what I was told would be an hour service total. Although even after 30 mins of walking around my car was still sitting outside. Why make an appointment, if there no need? When I was finally brought the service slip to sign off I refused and left. Waste of time, no consideration for time, and disregard for consumer impact based on current circumstances and misleading scheduling process. My request would be schedule appointments that are respected. Maintain service time estimates. And most importantly provide instructions to enable consumers to anticipate arrival expectations.

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I was going to get my new car today from Maserati in Wyland We had an appointment which was confirmed today We took time off to get there A salesperson met with us said that everything is ready we were ready to drive home and ,,,, That was not our car Our car was somewhere else So we waisted our time went home with nothing I can’t even process that Maserati in Wayland /Herb Chambers has such a bad service Very said You would thing that taking such a car you would get at least great service Not a case I am extremely disappointed Be very careful going and buying anything from Maserati in Wayland

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