Cwmbran, United Kingdom
Unit 14 Avondale Industrial Estate
N/A
+44 1633861717
Not welcomed, no smile. Visited on 24th september. Salesman with white hair had no customer services skills whatsoever. My mum who has MS and doesn't get out much at the moment, visited the store with me looking for a stool. 2 stools were shown to us. When asked the price for the first stool which was over 70.00, I commented that I thought it might have been less, around 40.00 was our expectation. He stated it would cost them more to have them buy it in. Clearly being a Friday afternoon, the man wasn't interested. No goodbye when we left. My mum even said that she had bought a wheelchair there before which she was still using. My mum didn't want to feel like she had wasted his time. I reiterated to my mum that she doesn't need to justify the time she spent there asking for his help. Won't go there again and won't recommend it either. Very poor customer services. Clearly been in the job too long and become complacent.
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Great customer service
Had them come out to fix a stair lift for a relative. Turned up when they said they would and the repair man was friendly, polite and helpful. Fixed the problem in quick time and left area in a clean state. Was happy with the service and I would consider them for future repairs if they become necessary.
Excellent help and advice always available for a home visit to demonstrate equipment etc
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