Thanet, United Kingdom
Unit 1A Westwood Retail Park, Westwood Road
N/A
+44 1843209030
Disappointing customer service. I purchased a pump a few months ago and using it for the second time, it failed. I didn’t have the receipt but because it was obvious it was brand new I would have expected them to replace it. It has Halfords branding over it, was shiny still but after speaking with the manager he said they cannot replace the item. The reason, ‘I may have stolen the item from another store’. I would understand if I was asking for a refund but replacing the item, I don’t understand at all. For 12.99 you would expect a little common sense and a reasonable resolution. I have used the store for a number of years but they have now lost my custom. I think a lesson in customer service may be required by the manager. I would also avoid in case you have any issues with any product. Maybe I’m too used to the great customer service of large online distributors and this is where my money will go in future. The only reason I used Halfords previously is to support a local physical shop that allows you to walk in.
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Very well organised, during the pandemic. Friendly and helpful staff. Love my new bike :)
Great, fast service. Can't complain at all. Would recommend. Product was perfect.
If you are looking to purchase products from Halfords and it's more than you can afford in one transaction then they now offer a 0% finance agreement that allows you to purchase the goods you need without the large upfront cost all at once. This really help me out because I just bought a new car and I found the my pressure washer had give up which meant I needed to purchase a new one which I could not afford all at once, I took up the 0%finance agreement over a 12 month period which has meant I was able to get what I need without having to find the larger sum of money to get what I needed. I would definitely recommend this option if you find yourself in the same predicament.
Needs to be a bit cheaper.. Got most stuff you need. Professional tool range is worth the extra money. Good selection of bikes,and spares Think halfords needs more competion in thanet. Parking is good always space.
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