Eastbourne, United Kingdom
2a Marshall Rd
N/A
+44 1323500555
I ordered a jump starter as my car battery was flat. Placed the order online and I received a text a few minutes later to say my order was available for collection. Really quick and easy process. Staff were friendly and reassuring. Polite, courteous and cheerful. Great customer experience. Thank you so much.
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WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Despite us booking a month in advance, and being told the repairs would take 1 day - the store held onto my girlfriends bike for over 3 months (her main form of transport to/from work!!!). We were continuously lied to it would be \1 more week\ whenever I HAD TO CALL - (we were never called or informed of the situation) and when I finally pick up the bike today after ALL THIS TIME there is now NEW DAMAGE to the bike caused in store - where a steel pedal has literally been buckled and split - causing a sharp bit of metal to protrude. APPALLED AND FURIOUS.
Staff are polite but avoid eye contact, it seems so that they can avoid being asked for help. Only one server at till and a long wait to pay, no hand sanitizer on entry stock levels for what I needed were low or 0 despite calling ahead to check. I will go back because it's still convenient but may buy online possibly elsewhere if I can wait for delivery.
Store well laid out to cope with distancing,sanitizing,staff helpful and knowledgeable. Products available.the visit felt safe with rules enforced. staff were helpful with finding product ,and checking out was fast with no drama.
Friendly helpful staff in and out in a few mins why cant all shopping trips be as pleasurable as this one lol now would you like to join my lil facebook group halfords? wont be offended if ya dont lol all the best John
Deli
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