Haarlem, Netherlands
Gedempte Oude Gracht 5-9
N/A
+31233040500
DeliveryIn-store pick-upIn-store shopping
Bad experience trying to buy a bicycle on the Juizz website. First, the quick delivery depends on availability on stock and this is not made clear. We saw a quick delivery for a babboe that made us buy on Juizz instead of babboe just to learn later that it was not on stock and the same waiting period of 6 weeks would be required. More than a month later nobody knew how to inform the status of the order making us call babboe, Juizz Amsterdam and Juizz Haarlem quite a few times. Customer service could not help and the Juizz Haarlem was not taking our calls. After effort we decided to cancel the order which was also difficult. After some effort Juizz Amsterdam helped us to cancel the order and to get the money back. We lost the opportunity of cycling on the good weather thanks to those folks. Do not recommend.
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1-star. Rude customer service (august 2020 to september 2020). It seems like they have an issue with the team - perhaps they are overworked or something. They are extremely rude, refuse to help you. Make a wise choice, don't buy anything here and go to a different shop with same brands.
Standing in front of the shop asking can you help me out with my flat tier of my urban arrow (which is massively heavy) they’re first question was did you by it at our place when I said no the guys response was priceless “no we are fully booked for 2 weeks” we can’t help you out. When asked why not his response was Thanks but not thanks. You know that I will absolutely never recommend your business to any one! This is where business get bad name!!
Goed personeel, ze weten waar ze het over hebben. Veel keus aan fietsen en met een goed gevoel een fiets hier besteld.
Prima team goed geholpen met de aabkoop van een e-bike
Altijd goede service en goed advies, ondanks de vaak drukke momenten waarop ik langs kom.
Fijne service.
Deli
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