Guildford Borough Council

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Guildford, United Kingdom

guildford.gov.uk
Council· Musician and composer

Guildford Borough Council Reviews | Rating 5 out of 5 stars (5 reviews)

Guildford Borough Council is located in Guildford, United Kingdom on Millmead House, Millmead. Guildford Borough Council is rated 5 out of 5 in the category council in United Kingdom.

Address

Millmead House, Millmead

Phone

+44 1483444666

Accessibility

Wheelchair-accessible entrance

Open hours

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Lissa Deverson

Guildford borough council seems to be full of people not wanting to do a job they’re paid for. I’ve only had the displeasure to interact with a small handful of them and at least half seem incompetent and/or lazy. They’ve ‘lost’ the payments I made on their website for council tax, even though they have the dates, my bank screenshots, the reference I used which was the correct reference and my name. I can’t imagine their accounts receivable’s professionals are really that incompetent, so I have no other option than to believe they just don’t want to/too lazy to find the money I’ve paid, which is well in excess of 500. And then I call the out of hours repairs department because my front door lock has decided to bolt shut, stranding me and 3 young kids outside at 6pm in the middle of winter. Well that delightful gentleman was all sunshine and rainbows. He did not want to help, or be on the phone or even have the inconvenience of having to actually work. He wouldn’t give me any kind of indication of how long it’ll be to wait, all I got was ‘I don’t know love, we’ve got a leak in 14 flats to repair so whenever that’s done’ - great. I just wanted to know if I had to find somewhere warm for the kids to go if it was going to be 1hour but again, this man was too lazy to even care. He clearly wasn’t the one out doing the work, from the sounds of the background noise so who knows. I’ve made a formal complaint about the above money which I got an initial response to but has since been forgotten and ignored, even my follow up emails. What am I meant to do, let them keep my 500?!? I’m absolutely gobsmacked at the level of service (or lack thereof) from GBC, I have never had such a poor housing landlord.

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Amy Hogg

My family have lived in Guildford since 2016, we were placed into a temporary accommodation flat which at the time was affordable as the rent and council tax was cheaper, the flat was a studio flat, not suitable for a family with young child (at the time) who was very active. When he fell over and split the corner of his mouth open, which cause him to have a small op. I call the council's homelessness prevention officer and she eventually moved us into another flat, which is far too expensive for us, I lost my jobs this year due to covid-19, and we are expected to keep on struggling to live. I am not the only person that has been placed in yet another temporary accommodation flat, one of our old neighbours and our very good friends, have also been placed into their 2nd temporary accommodation flat, but the council, our housing association nor the local MP care that we are struggling to live, that we are only living on one person's wage. When you email or phone the council they don't even care, they don't offer any type of help, and when they do give you a DHP payment, they then cancel it and expect you to pay back what they have payed out. The council tax is FAR TO HIGH, for everyone living in Guildford that are classed as low-income families. Visitors to Guildford, don't see what the local residents have to put up with, but if they venture out of the town and more towards places like stoke park, then they will see bins over flowing with rubbish and recycling, roads that are in need of repair, the bus services that are over priced and buses that aren't that clean, streets which need to be cleaned up, and the hundreds of homeless druggies and alcoholics sleep not just in the doorways of closed shops, but in the bus station as well. Guildford town used to be a nice place to visit, but if I was a visitor I'd be on the next train home, some of the high end shops are nice to look around or pass, but there really isn't that much to do.

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Richard Jon

Terrible council. The worst in the UK.

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John Corbett

Try getting through on the phone now to speak to a real person !!! This number is obsolete & they can't even be bothered to change it, says plenty about them.

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George B Z

Highly incompetent parking department. They fail to follow procudure, fail to respond to emails and a letter before action, which then prompted a complaint to their CEO. Funnily enough I did get a repsonse in three days, but they refuse to accept they made errors. Case now referred to my solicitors.