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+441242819929
The product is excellent and has completely transformed our kitchen and utility room. I had an issue with repairing a minor fault with a sink, but after raising the issue, Matthew, the owner came to see me at home to discuss and resolve the issue. We discussed the need for really strong customer service and i was happy with the resolution plan. The fitter was friendly and did an excellent job.
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Great place. Good customer service.
The overall process was generally well executed; •\tThe initial visit to discuss options, timings and price. •\tThe secondary survey visit to capture specification requirements. •\tThe installation, only marred by a fitting that had been built to the wrong size. This was overcome on the day by quick thinking and action resulting in a minor compromise to the finish that I agreed to. The day after the installation I noticed a small, but obvious yellow smear on our white work surface. This looks like a curry stain, and had not been noticed at the time of completion. My initial reaction was to check that this was a product quality imperfection and not a problem with the “non-porous” product. I contacted the Cheltenham office, and was informed that my issue would be relayed to a technician, who would call me to discuss (I also e-mailed a photo). No-one called me back, so I made a follow up call and sent another email. Still, no one called me. I then went to the local showroom at Congresbury and relayed my issue to the sales-person on site, she also said that she would pass on the details. Five weeks after the installation and still no contact! The reason for a lower score is primarily due to the non-existent after sales service that I would have expected for such a high ticket product. My expectations have not been met - something that could have been easily avoided by someone at Granite Transformations taking just 5 minutes to contact me.
They never got back to me with a quote. I had them round twice and even went to the showroom to ask if they could send me the quote for the kitchen worktop and cupboards and the study worktop and made sure they had my correct email. Never heard anything back not even a phone call. Not even open on a Monday three days before a lockdown. when you'd think they could be open.!! Go elsewhere
They did our bathroom. It looks amazing, so clean and minimal. I can't believe its the same room! The workman were amazing really skilled efficient and polite and the quality of the finish is superb.
Deli
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