PostNL Pakketpunt

Oshrat Mimi

I hereby would like to bring to the potential customer’s attention that intent to send a package abroad using PostNL services. On the 28 of Aug 2020, I’ve sent a ‘battery laptop’ to a destination outside of Europe, I’ve ensured it with the “PostNL” representative store agent located in De Rijp. She presented me with several insurance packages within the PostNL computer system and selected a plan that cost 31,80 euro. However, on the ‘CN23 Pakket bulten print’, the 'check box' on 'Insured' was not checked, though the insurance plan price do reflect on the CN23. This means that though I’ve paid the amount accord the ‘insurance plan’, it is still not an enough evidence for PostNL to communicate with me. Regardless the above incident – I contacted by phone the PostNL agent which have sent me a form for further investigation however, after filling the form and sending all attached evidence of the CN23 and paid bills, no one have ever contacted me back – moreover, I kept on calling and sending e-mails, as well as answering automated services 'customer satisfaction reviews' sent by PostNL and still, with no any reaction nor replies or concerns from PostNL. It is already mid November whereby, the package never arrived to its destination and I’ve never been contact by PostNL. In conclusion, I’ve lost the goods and spent way too much time and money trying to solve the problem and decided to give up. I strongly recommend to anyone, to double check that your CN23 form is correctly filled in according your paid insured plan printed from their machine by using the assistance of PostNL representative (cause, your receipt provided by their machine is not a proven evidence), before you sign. Moreover, you might want to consider the time you may spend in dealing to trace the package with PostNL costumer ‘claim success orientation.

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