Winnipeg, Canada
1046 Portage Ave
N/A
+12049566570
I was just in. Have tubeless tires. Both flat. I am not a bike mechanic, but Dave filled up both tires with air. He then gave the bike back to me. I said how do you know if I have a hole in the tire or whether it slipped off the rim? Did you maybe want to spray some soap suds on the tires just to make sure it's not leaking at stems and or tire itself. He said nope, give it a couple days if it's flat bring it back. Not the best advice or due diligence. A customer should not have to come back again for this scenario. No one else in store so he had time to review properly. Just not an impressive bike shop. It has such potential in this neighborhood. Poor selection as well. I don't see how they make money? I give Goochs another go, but I'm not hopeful
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I don't know about bikes, but if you operate a DCC model railway - Gooch's is the best place in Winnipeg. We have spent hours there before, asking questions and getting answers and purchasing products. The train department has a good selection and the customer service is excellent. People who say that their workers are rude make me think that they're writing a review about somewhere else. Their customer service, again, is some of the best in the city in my opinion. Love going there and love the service.
Gooch's did a great job with my bike tune-up! Replaced old cables, tightened up my brakes, and cleaned it stem to stern! And because I took it in during the winter, it cost 20 less than if I waited until summer! Thanks Gooch's!
For years it has been Politically correct to not shop at this store. By not shopping here you are some how sticking it too the man. Thirty years ago we would say if you need it Gooches have it. But you will pay for the service. I went in and paid a average price for a average rear wheel and its lasted me a better then average time. The staff were prompt and nice . And I will no doubt go again should the need arise.If worse they can say about you is that you are grumpy. And you want money. Then Welcome to Winnipeg. Glad to do business with you .
I brought my bike in for wheel truing and a repair to my rear brake. I let them know I used the bike as a daily commuter. After 8 days I stopped in to pick the bike up but repairs hadn't started. Apparently they don't carry Norco parts so they couldn't fix the brake and they hadn't started on the wheels. They didn't mention it when I dropped the bike off and there was no reason the wheels couldn't have been trued. The guy said he had meant to call me but hadn't gotten to it yet. Terrible customer service. Don't take your bike there!
The people at Gooch's can be slow, but they have always been reliable and helpful and have often taken lots of time to answer questions and even have done small repairs without charging. They are a great neighbourhood store and all the employees are dedicated and knowledgeable.
When I called no one answered the phone, had to leave a lengthy message and no one called me back, no excuse or reason that no one can answer the phone, especially during bike season! Mike Bell - I recall going into the store last year and the guy left me standing at the desk while he took care of other business - took him forever to get back to me.
On both occasions I've been at Gooch's in the past few weeks, to buy an item and return it, the store owners, owners Gary and Dave were both unfriendly, unhelpful, smug, and rude. Prior to these experiences, my wife recently took her bicycle in for a tune up. She returned to pick it up over two weeks later and it still wasn't ready when she was told it would be. She was told by Dave to wait while he worked on it. After a half an hour she told them she was leaving. He didn't apologize. She picked it up the next day and the issues with her bike were worse than before she brought it in. She took it back the next day and further tuning didn't improve the issues. We won't be returning to Gooch's. We're taking our business to friendlier, local stores.
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