Gloucester, United Kingdom
58 Eastgate St
N/A
+441452381113
I have complex lens problems and I have been incredibly impressed with the way that the team have sought to meet my needs and have found a solution which leaves me in a strong position. The service is personalized and the absence of buying pressures is refreshing. Thank you.
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The team have supported our family ( 5 of us in glasses out of 6!) since we adopted our \unplaceable\ son with challenging behaviour, downs, partial sight and autism.They have always been ace with our son and indeed all of us and we have had a great collection of specs in colourful designs including many many small replacements in the early days :) Shall never forget buying red to go with son's red school jumper, blue to go with my hair streaks (young !) and then the progression into varifocals. The hospital first told us it was a good place set up by their retired consultant - Well recommended.
I cannot speak highly enough of all the staff at the centre. I have been a client of there's for many years, and have always found the staff courteous, professional and friendly. They try there hardest to accommodate all requests. They also recently arranged an emergency referral to the hospital, it was handled quickly and with flexibility so I didn't have to wait around for the referral letter. Thank you.
This building is not accessible to anyone with physical disabilities, and the staff are rude and tell lies in order to force you to buy glasses through their shop. There are many steep steps to enter the building, and narrow corridors. I use a wheelchair so I cannot get into the building at all, but even a walking frame or cane user would struggle to get in to see the optician. When I pointed out that they legally had to make allowances for disabilities, the optician suggested that the receptionists speak to me in the street! I don't want to conduct my business in the street, and besides that I can't get an eye test or choose any glasses in the street! I asked that they give me my pupil distance measurements, since I can't access the building. I have already bought frames from them in the past year, but they were bad quality and fell apart with the arms falling off! So I need to order a new pair online. The optician refused to give me this information by lying and saying that there was a law against it. I ended the phone call, researched this, and found that it was completely untrue. I then called back and confronted the optician, telling him that I had discovered that there was no law against telling me my measurements, and that everything he had said was untrue. I could tell he already knew that he was lying from his reaction when I confronted him. He started talking about how all their online reviews are so amazing, so I said that I would share my negative experience in an online review in that case! They simply want to force me to buy glasses through their shop, even though the last pair of glasses they sold me fell to pieces! Stick with a known and trusted chain, this place isn't trustworthy.
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