Gent, Belgium
Veldstraat 68
N/A
+3232262006
Unfriendly, untruthful, overcharging. I guess I should've read the 100 one-star reviews online before taking my Macbook to this petty excuse for a store. It took them two weeks to clear up a password problem, and when I finally got my laptop back, all of my programs had disappeared, AND they charged me 170 euros for it. Furthermore, they untruthfully mailed me numerous times saying my Macbook would be ready at a certain moment, making me go over there for no reason - not ideal in COVID times, and lousy customer service to boot. Also, they don't answer e-mails regarding questions, saying they 'didn't see your mail', and when they DO mail you, it's without any courtesy and using a false name ('Erpent', a place in Namur - 'names', get it? Very mature, guys.) Honestly, having to use a moniker on your customer service says it all: these guys are charlatans.
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Best Apple service in the country
Good place to fulfill all your Apple desires, only 4 starts since it's not an Apple store.
Similar experience to the ones below, went for battery replacement, ended up with broken head jack connector but \the replacement had nothing to do with it\ although it only appeared after their intervention , next to that bad communication and quite some cocky staff. Go somewhere else
Worst customer service ever! I bought an iPhone which turned out to be broken. They refused to take it back!!!!.... I had to drive to Brussels to the Apple store to get it fixed. I wonder if that is not a violation of consumer protection laws?! I’m never buying there again!
I agree with most people here : very helpfull in sales. Nice and well informed. But service for repair after sales is absolutely horrible. They really have a structural problem there.i Have been in Apple Repair in other parts of the World and never experienced this kind of attitude. Fire the bunch and start a new repair team with a training about how to be decent and client-oriented.
Sent the email regarding iphone availability in Ghent store - no response for more than week.
Staffs here are pretty friendly and helpful, will definitely come back if I need anything
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