Reading, United Kingdom
26 London Rd, Twyford
$$
+441189345511
N/A
Had a takeaway and it was really good. However, tried eating-in twice and both times disappointing. The first time they refused to accept the Taste Card while still listed as part of the scheme. This scheme attracts customers to the restaurant, it's a mutual benefit; it doesn't work if restaurants are allowed to refuse to honour the deal. I realise times are tough, but they are tough for all of us. We wouldn't be able to afford to eat out so often and support such businesses without these schemes. Decided to try again, were told they could 'squeeze us in', they seemed to mean literally: social distancing not observed, masks not worn, other customers so close to us that they were physically brushing past us. Despite the government paying for the EOTHO scheme, have started adding 10% cover charge to bills which they are not open about in advance. Do not appreciate stealth service charge, especially when service was lacking (they were busy but were heavily staffed), EG: wrong drinks brought twice, constantly talking past me to my (male) partner. Also chosen not to pass on VAT discount - fine, but these things put together result in basically overcharging people unfairly. Food is good but overall, not very customer focused - greed taking precedence over all else. Times are hard for everyone at the moment, its not fair to take advantage, people remember these things when times are better.
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Superb Indian. Staff were really warm and professional. Good recommendations made. Food was lovely. Elvis night coming up soon!
Always a great Takeaway, been keeping me going throughout lock down as a treat..... try it and ignore the fake negative reviews.
Food was good, but I want to feel comfortable in the covid times. They had a party of 10 to 12. They were 50 something age wise and clearly not related. I will not be eating there until its all over.
Great selection, attentive service. Sunday buffet is a must!
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