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PODS Moving & Storage

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Garland, United States

pods.com
Moving and storage service· Container terminal· Self-storage facility· Moving company· Storage facility

PODS Moving & Storage Reviews | Rating 3.4 out of 5 stars (5 reviews)

PODS Moving & Storage is located in Garland, United States on 3750 Regency Crest Dr #100. PODS Moving & Storage is rated 3.4 out of 5 in the category moving and storage service in United States.

Address

3750 Regency Crest Dr #100

Phone

+1 8777707637

Service options

Online estimates

Open hours

...
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T

Tim Shane

PODS exceeded my expectations! I had to move quickly and was not sure where I was going and this was the obvious answer. I was very hesitant at first. They had an F-Rating with the BBB overall, but locally they were a BBB Accredited Business. Their communication was clear and saved thousands of dollars moving this way.

M

MarKus Leather

I scheduled the pick up for my second pod. The driver showed up at 6pm (my window was 2pm-5L30pm). No call, no notice, no response from CS when asked about ETA. Pulled up, said he can't get it, and it's too dark. Then drove off. I have been calling everyday for 4 days now asking when they will pick up. Poor customer service, especially the last call. I have to call daily to ask for updates. They are telling me they will be back Monday (Pick up was Wednesday last week). Great concept, poor customer service, not professional, and poor management.

B

Bob Gonzales

They delivered the wrong empty pod.to me and later delivered the wrong pod to me for my out of state move. All of the furniture beds kitchen itemsand toys were in that pod and we had to wait an additional 11 days until we got our stuff. No info was given on delivery and i didnt find out when my pod was going to arrive until i looked online. I was told that they would work to provide some sort of compensation but im being met with 1 sentence responses and no indication if i will be compensated for their mistake which caused undo stress on my family.

K

Kristin Jolly

The customer service reps that you have to speak to seem to have little training. My pod driver arrived at another location where it was eventually to be dropped off after I stored it. It rained and the pod leaked and had water inside. I called because I was loading and moving that day and the rep said it would be evening before anyone could help. He said I could file a claim after I asked how I would be compensated for the delay. He asked what I wanted and how much. I called back and asked for an earlier drop off and they said I could get it by afternoon. I asked what assurance I had from the company that the next pod wouldn’t leak and they said I could purchase insurance. I said I wanted to know what their basic coverage already offered. The rep didn’t know. She sent me to claims and I had to leave a message. I am now sitting here with no way to move today, not even the very basic apology or concern from the company, and no idea when the driver will arrive because they said they could not give me a time frame. I’d heard the company and wasn’t a good choice but I felt my options were limited. I know now there are other pod companies. I would never recommend this company.

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Richard LaPoint

Typical pods warehouse, but they have nice pull thru driveway for trucks and nice customer area out of the way up front

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