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The product and value is really very good from gallery. But the business and service itself is very poor. You never know if and when items are coming - terrible if you work to a deadline, like I do dressing show apartments. When calling customer service they often unclear and uncertain, whilst being unable to resolve the issue - a shame for a company with such a good product and the potential to be very successful.
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At My Vintage Home we purchase items daily from Gallery Direct. They have an excellent catalogue of fine furniture, mirrors and soft furnishings that really stand out on our website and are great quality. The staff at Gallery are more than helpful too, Lucy in Sales, Matt in Accounts and Karen in Customer Services are just a few to mention but they are all great. I would recommend.
Great product and unbelievably amazing customer service! In the middle of a recent interiors project Dee and her team helped me out enormously - sourcing everything I needed and delivering it all the next day, total stars! Cant praise them enough! Thank You, Lorna.
We use Gallery on a weekly basis to supply some of our product range, the people we deal with are friendly and efficient and their furniture is good quality - particularly the Frank Hudson Ranges. Delivery is regularly on time, and the Direct to Home service can be very useful.
Deli
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