Frome, United Kingdom
Wessex Fields
BA11 4DH
Frome
United Kingdom
$$
+44 3456407591
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Visited on 22nd October 2020. I couldn’t find the item I wanted, I did ask for assistance but didn’t really get it except if it is not on the shelf we don’t stock it. Can you order it please? If it is not on the shelf we don’t stock it. Also wanted a heat gun but they only have this to order online and a hefty charge for postage. Checked I store but power tool section had zilch in it. What a waste of a journey. I won’t be going back to Homebase ever again and will be sharing my experience with friends. Homebase have lost at least one customer. Staff need more customer care awareness and training. There should be a minus star rating for Homebase Frome. Maybe they also need more staff on duty as the person I spoke to seemed quite busy.
like
Good store
A wide selection of DIY and home goods, pricing is varied so check competitors. The staff can be varied in knowledge so ask a second person if you don't get a satisfactory answer.
If in doubt - ask for Tom. You’ll know him by the Afro :) Load of stuff here and staff always helpful!
Always has what we need. Very friendly and helpful staff. Very clean and early place, with clear guidance for help during COVID.
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