Fredericton, Canada
1220 Prospect St
$$
+1 8662378289
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Repair services
Went to look at bookshelf speakers. They only had two pairs. While standing right in front of the two pairs, an employee had to check the website on his phone to see if they had the two pairs. When I asked to demo them, he said I couldn't because he did not know how to connect them to an amp, but assured me they sound really great. Poor service, but not enough to prompt a bad review. What really got me going is that I just contacted them to order a replacement remote for an item I bought 2 years ago. I was told that was outside the service limit and they couldn't order the remote for me.
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Great place to go for electronics if you don't quite know what you want, or if you want it right away. I was there twice. First, their staff member Reggie showed me to the hard drives and was able to explain all their drone offerings as well. The second time I was there, Nick was able to show me to their gimbals and quickly get it for me, and explain their other options as well. In and out in 10min including the time to purchase.
Terrible customer service. Was looking for ink and paper for a smartphone photo printer, the two guys helping me very obviously didn't know the product at all and sold me the wrong stuff even after I showed them the exact printer on their shelf. Not sure why they wouldn't ask an employee that did know. When I went to return they told me they couldn't because it was open and then very rudely told me \it is the consumer's responsibility to know the return policy.\ I then explained what had happened and the employee then refused to serve me calling me rude. Lol what a joke. Amazon for the win.
Not the product but the company's policy presentation. Best Buy's policy is that you can only exchange headphones once its open. If you exchange with one with lower price u will not get paid back the spare amount, and if you exchange with higher price you will need to pay more. While I understand why that policy exists, and it would be acceptable if I know this beforehand, since I didnt see any info like that before buying, when I want to exchange I keep feeling pushed to buy higher than the price I set at first, and there is no way my money is going to return. That is not a good feeling at all. The customer service is mediocre.
Great deals, amazing range of products, humble staff and excellent protection plans for your electronics. Overall unequivocally best customer service.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance