Frederick, United States
114 Baughmans Ln
N/A
+1 3016969200
Have not had a good experience with the Frederick location. Test drove a car that we were Interested in. The idol was rough. They had put the car on the lot for sale and it ended up needing a new engine. We purchased another vehicle from them. They did not have the title to the car they sold us. It took 5 months to get the title and tags on the car. I took it in for an oil change at the dealership. My son had put less then 3000 miles on the car since it was purchased. We decided to get the oil change and tire rotation since it had been almost 7 months since the purchase. The service advisor called and said we need 4 new tires. He quoted me a price and asked if I would like to replace the tires. When I told him it was less then 3000 miles since purchase, he said it was a “soft” recommendation. Not sure if they sold a car with 5000 miles of life left in the tires or the service department is trying to rip me off.
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Top notch experience from the first phone call! I was looking for a particular model vehicle - 2019 CPO VW Tiguan SEL Premium R-Line. There's not many around but I did find one at Fitz Auto Mall. The problem was, the dealership was 2 hours away and I really didn't want to drive all that way. Well that's where my awesome salesman Eric Cook stepped in. He had the vehicle delivered (out of state mind you) free of charge by a charming senior gentleman named Charles. Eric also gave me KBB for my trade and had all the paperwork mailed to my nearest tag place. It was the most enjoyable car buying experience I've ever had (and I've bought a lot of cars). Eric was also there via text message 24-7 to answer any questions that I had. Oh, and I absolutely love the vehicle. A all around. Thanks Fitzgerald Auto Mall!!!
I bought my Mazda3 Sport GT in 2014 and the sales process was very easy and the car has been good since then. I liked their service on the car, but found it quicker to go to Jiffy Lube for a quicker experience. But this year, with the virus and all, I let them pick up my car and return it to my home, and the service I got was exceptionally good. They changed the oil and gave me a complete read out of all the car's service elements. My car (and I) are in good shape. Jack Fitzgerald has a good shop in Frederick.
Every time I go to the dealership I know I am going to get quality care. My car has never been in better hands. I’ve been buying cars from Fitzgerald since 2008 and I would never go elsewhere. Not only do they do quality service on my car, they are always up front about cost and fix my car quickly. Being a front line employee during the pandemic they made sure I didn’t go a whole day without my car. They took care of me. I will always trust Fitzgerald with my car!
Purchased my second Suburban from Fitzgerald. First one (1997) was still running after 250,000 miles and 23 years.Traded it in for 2020. Like driving computerized rocket ship. Sales rep worked long and hard to find it. Great job. Service department is the best. In and out in about 1 hour. I will be back in another 23 years for number Suburban number 3.
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