Franklinville, United States
26 Empire St
N/A
+1 8002225233
Wheelchair-accessible entrance
I got a butchers knife. The Old Hickory one. The bevel is so wavy it looks like a beginner did it. The tip is very blunt. It will make it difficult to sharpen. The tang isn’t matched to the handle. I’ve emailed them twice about it and they must have decided to completely ignore me. With all of the good quality, stainless steel knives on the market that have professional quality knives and good customer service, I’d advise everyone to avoid this carbon steel knife and the junk that they WONT stand behind. Sad part is I didn’t even ask for a replacement or anything. I just asked if the knife was supposed to resemble a hand made model. And if so, I would have been perfectly happy. Their lack of response tells me they don’t have quality or future customers as a priority.
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Ontario Knife Company is headquartered at 26 Empire Street in Franklinville, NY, though their products are sold worldwide. I initially purchased their RAT II knife for our electrician son, and he was so happy with it that I bought another for myself... then went back and purchased the RAT I too. In our experience, Ontario Knife folding products open easily with a light push on the thumb stud and quick flick of the wrist. They have all been super sharp and easy to keep that way. The ones we have purchased have AUS-8 steel, which is easy to work with and keeps the price of this knife extremely reasonable. In case you did not know, the lead designer of the line is Jeff Randall and the line is named accordingly -- Randall’s Adventure Training (RAT). Never had an issue with the company, its products or delivery. Am sure that we will be back for more.
Products are outstanding. I own almost every one of their folding blade designs.....that being said....this is the worst customer service experience I've had in a long time...and if you are Canadian. DO NOT EVEN BOTHER. I contacted customer service to inquire about a warranty issue, and was advised that there is nothing they can do to assist because I'm in Canada (they were certainly able to assist in taking money for their product though) and was advised to look for a knife repair place out of pocket.. Essentially, unless you are in the United states, this relationship is over, once you make a purchase, and your warranty is immaterial. ESSE makes identical blade designs with better material, and their customer service support is second to none. Avoid OKC if customer support is important to you.
My Step-dad came from Holland a long time ago and settled in Niagara-on the-Lake and he was a butcher. I have inherited his knives and one says Ontario Knife Co. on it so I had to look it up and yes it is very close to the border. I am in Vancouver, Canada, and he moved out West after many years in the East. I just thought it would be a great story to let people know that your knives are not to be forgotten and that it is great to see you still have the store open!!...thank you, I get a lot and have got a lot of use out of the butcher knife; I still use it all the time!!..lots of character for sure!!
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