London, United Kingdom
9 Lee Rd, Kidbrooke,
N/A
+442084327200
We just purchased a 2 bed flat in Blackheath. Sam was such an immense help to us and made the whole buying process much less stressful. He was chasing my solicitors(PCS Legal - avoid them!!!) day and night so we can complete sooner. All in all that's what a good sales person should be. I would highly recommend him to anyone looking for a property in the area. All d best Sam.
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100% avoid Foxtons! No communication, no customer service. All they care about is collecting your money every month. We moved into a property in Blackheath in August 2018 for a 2 year tenancy. In May 2019 we had a leak from the toilet under the floor which made the wood floor in the hallway, kitchen and living room swell and raise up. It was so bad we had water coming up through the cracks and multiple walls had damp all along them. The floor came up so much the living room door could no longer open and was jammed against the floor. Every cry for help and attempt to get it resolved got ignored. Foxtons failed to keep me updated at every opportunity. Engineers didn't turn up and we wouldn't hear anything for weeks. The house is unsafe and no one cared. The leak eventually got fixed after a few months so water is no longer leaking. But the floor is still raised (around 2 inches) and ruined. Walls are damp, skirting boards are 2 inches off the floor. Still hasn't been solved more than a year later and we are due to move out. We have no kitchen lights since Jan 2020 ( 7 months from this review). I heard a fizzing one day and the next day none of them worked. I am still waiting on an update apparently. No one has contacted me and i have chased many times. Everything is documented and i have email trails for everything to show how i have been ignored consistently for 14 months. One example picture attached. AVOID FOXTONS
I'm a 1st time buyer who was looking for a property in great condition in a nice area and sold at a decent price... Unlike many other real estate agency, Foxtons didn't disappoint me. I got the very personalised service, with a choice of several properties which matched all of my criteria. The agent was friendly, listening and took the time to answer to all of my questions. I highly recommend.
Sam was very helpful, especially during the peak COVID time everything was made easy. You can can expect a professional and a high quality service that make you comfortable at every stages. Thank you.
We said thank you before we moved to them. But We regret to do it. They arranged the cleaning date for our moving date! Because they provide us a very bad cleaning services, after the \cleaning\ we even found a dead mouse in the property and everywhere was mouldy. The carpet was totaly wet like a lake and we could not walk in the property without shoes. They explained it that the cleaning team did a very deep clean, because of the carpet in wet. But it is just a lie. It is the most terrible experience we have ever had. I attached all the evidence of professional cleaning. I do not know how I can explain this bad experience with the words but we found even a dead mouse under the washing machine. Spider webs and mouldy surfaces and more... We reported all of them and they said that they can send the cleaning team to the property. Seriously? Even we stricly warned them they were walking with their shoes on the carpet and left everywhere in mouldy and stinky. Of course we denied it because of these. The boiler was not working since we moved and its January. Luckily, we found a heater. Luckly our Landlord changed it with a new one in a week. We reported each problem we have. We were expecting a solution to compensate for the time, money spent and unsatisfied situation from Foxtons and Landlord. I have been tried to be kind and just explain my problem directly to them, I was not planning to tell all of this on Google but Foxtons Blackheath rather to blame to the Landlord and they did not provide a solution together for my extra expenses and precious time I wasted. Because of that I decided to share the realty here. It is a completely a disappointment.
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