Fort Saskatchewan, Canada
9811 101 St
N/A
+1 7804319664
Wheelchair-accessible entrance
Our accounting firm has used Eagle Rock for the past several years to look after all of our IT needs. They offer excellent & knowledgeable service at reasonable prices. Robert & Brian have done an outstanding job meeting all our various IT needs on a timely basis!
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I wanted to leave a review to once again express my thanks to this company. This was my second positive experience dealing with Eagle Rock, my first being when they tried to troubleshoot an issue with my laptop a year back, and when they couldn't find the root of the issue, I was not charged a dime. This time around, my laptop needed a new solid state drive. They not only sped up the process since I was starting my Master's program online around the same time my computer crapped out (impeccable timing), but they upgraded my SSD to a larger one (1TB) for the price of a smaller one (500 GB) so I could get my computer back sooner. Thanks again for everything! - A very appreciative university student
Unprofessional staff. Contacted via phone and email several times to speak with with someone. No attempt to reply to me via email. Receptionist asked for my information to call me back multiple times. Not one phone call. Avoid them, their service is non existent.
Problem was fixed in minutes and staff was friendly. Call first and they will let you know if fixable and then call when arrived and they will come out to your vehicle.
Ended up having issues with my laptop. It was getting really lethargic and had other issues as well. Did not know any computer techs but did not want to take my machine back to the big store I had been to before, Had spotted Eagle Rock's sign from the highway in Fort Saskatchewan, so I decided to give them a try. From the very beginning, I was impressed with the friendliness and helpfulness. A diagnostic test revealed that my hard drive was shot. Turned out that the other issues I had would have been a little on the expensive side to fix so it was suggested I purchase an external keyboard instead.. Approximately 4 hours later, I had my machine back, and it runs great. I have now found a go-to computer repair place. I will not hesitate to tell all my friends.
I have always been able to rely on the incredible team at Eagle Rock for all of my laptop or home computer needs because they are honest and trustworthy, and are superior in their field. I feel honoured to have known them for so many years. They are knowledgeable and affordable, and I wouldn't trust my personal information to anyone else. When it comes to computer issues, website building, I know who call!
We have used Eagle Rock’s services and bought computers off them for years. We are very happy with the quality provided and their friendly, helpful staff!
Id give him 0 and the staff if i could
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