Fort Meade VA Outpatient Clinic - VA Maryland Health Care System

This outpatient clinic gives the VA a good reputation. Superb service!

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with all the horror stories that i heard about dealing with the VA and the VA health system, I am shocked to say the least about how great of treatment i have received from this VA clinic. I am being seeing here by Dr. Faraz, and i can't say enough how grateful i am to her and the entire staff. Every single time that i called or sent a message i was treat with utmost respect, and the issue i call about gets resolve immediately! I want to emphasize on the fact the ENTIRE staff members (answering the phone, replying to my messages) that i had encounter with are amazing. Thank you for the five stars service! please continue the same level of assistance! Thank you for serving those who serve

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First time visit to aVA facility in a long time. Friendly staff... Doctor talks behind my back about why am I visiting, calling my visit “suspicious” and “weird” during a conversation with nurse. How about this, Checking on treatment options of injuries that happened while on active duty. Next time how about keeping your unprofessional opinions to yourself. Feels like nothing has changed since I first visited the VA healthcare system, same horrible experience. Hmm Wonder why it gets such horrible reviews

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It is impossible to make an appointment! Online links are broken. I get 404 Page not found errors every time I try. I tried on couple of different days. Calling the number provided, I either keep getting busy signal, connection lost while I'm waiting or I keep getting transferred until connection is lost or people just hang up on you! Seriously!? How one should go about it? Does coming physically to the location will help? Or will I be told to call to make an appointment? Whoever answers the phone can politely explain where you are getting transferred to and why, wait if you have any questions, instead of saying \hold on\ and off you go to the void again!

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Called last week and the lady over the phone said I could come in-person for a walk-in and I asked to make sure it was okay due to COVID-19 and she said YES! I drive there in person at the parking lot and call again hoping for directions to the building and a different lady over the phone said due to COVID-19 they were not allowing people to walk-in for a VHIC photo - which was contradictory information from what I had been told just the previous week! And this lady was rude and refused to accept the blame of her coworker who gave me false information. Wasted my time due to TERRIBLE RECEPTIONISTS!!!

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