Stoke-on-Trent, United Kingdom
624 Leek Rd
N/A
+44 1782204743
MY wife and I visited this store during a trip around all floor stores in the stoke area. We were welcomed by very knowledgeable and not pushy sales team Daniel and Liam. Very helpful in assessing our needs, explaining the options, pros and cons, and helping us to price up. We went with the Moduleo LVTs which were delivered on time and we are very very happy with. The price was as good if not better than any we could find online or in local area. In fact we had some shortage after fitting and the guys were able to find 2 more packs same day so our fitter could complete the job. Always with a friendly and helpful service. They were so good I also used them for a laminate flooring for our business's new office space. Again great service and help, on time delivery, helped out with overages we bought. I would definitely recommend and I will be using them again. Thanks Daniel and Liam for all of your help, great customer service!!
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Ordered online, spoke to the sales rep who was very knowledgeable. Delivered the following day. 10/10 Quality & Service. Will definitely be using this company again.
Fantastic customer service. Liam was brilliant in helping us to select our wooden flooring. Fitting service was first class. I would recommend without hesitation. Thanks Liam!
Liam very helpful. Good prices on a great range.
Not impressed! We went along twice, spoke to someone first time and went back in last weekend. We spoke to someone again, fairly knowledgeable, asked for somebody to come out and measure up. As we were talking to arrange this - another customer louder than us wanted one pack of flooring for next day. We were patient and courteous - started to arrange a visit, Tuesday was chosen, promised a call on Monday to finalise - no call. Tuesday we phoned to find out what was happening, promised call back - whole day came and went - nothing. Someone phoned Wednesday extremely apologetic and arranged today, Thursday, between 12-3 saying may have to change due to staffing levels, but again, call promised. No one turned up and got a call at 4.50 apologetic again. Well, afraid you have dipped out on a sale for 5 rooms and stairs! As I said we are not impressed, communication certainly wasnt a great point.
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