Chippenham, United Kingdom
1 Fairleigh Rise, Kington Langley
N/A
+441249750874
Ordered an 7 axle for my bike. Received a different cheaper 5 one that did not fit. Seller said the ebay page was not correctly updated. I was asked to send it back and I did. I asked for a refund and the cost of postage as it was the seller's error. Only got a refund of the item cost, not the 3.85 postage. I'm not impressed and won't be using them again. Update - a week later So far I have not yet had a refund of the postage. The seller claims I should have used the ebay return label. There wasn't one included with the item, nor did the seller send me a link to print off a label (as is ebay policy). The seller response to this review seems to pretend that it is OK - it isn't. I also note that the unavailable axle is still advertised on the ebay site.
like
Item never delivered and they refusing to refund my money. Came up with no solutions just accused me of lying.. their version of customer service is to point away blame and ignore people. FYI my item was less than 6... clearly I wanted to take them for their money. As good as thieves. EDIT- As you can see ‘owner’ has replied claiming no order found etc... very strange considering the previous direct communication from them on Amazon. And no attempt of further contact asking me for order number, just trying to debunk a bad review. Customers do matter only money. AVOID AT ALL COSTS.
Cheaper than Amazon and quicker to arrive. Measurement were clearly explained, I needed a bottom bracket for a kids bike and I got exactly what I needed.
I took delivery of a bike from Firecloud and the service was extremely efficient. Both Richard and Tim were very helpful with a couple of issues I had. Alex Levack
Very quick delivery, item as described ,this is the way to do business
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