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Railmaster Stairways Ltd.

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Fergus, Canada

railmaster.ca
Railing contractor

Railmaster Stairways Ltd. Reviews | Rating 3,5 out of 5 stars (4 reviews)

Railmaster Stairways Ltd. is located in Fergus, Canada on 952 Glengarry Crescent N1. Railmaster Stairways Ltd. is rated 3.5 out of 5 in the category railing contractor in Canada. Railmaster Stairways Ltd. has been building exceptional custom stairways for homes like yours in the South-western Ontario, Orangeville and Collingwood areas, since 1989. Let us help you make a grand entrance...

Address

952 Glengarry Crescent N1

Phone

+1 5197872727

Headquarters

Fergus, Ontario

Open hours

...
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E

Erin Knight

This has been the worst sales/customer service experience I have ever had. I reached out to Railmaster about one month ago to find out about availability and to get a quote for removal and replacement of a railing for our new home. I have had to follow up on emails numerous times to see if they were received and ask follow up questions and to ask if I could get a quote - with no timely responses. After following up to get a quote, once it was received (with no apologies on the delay and unresponsiveness to multiple emails) I wanted to know when this work might be able to happen. Nothing - no response. I actually feel like I did most of the legwork myself in terms of contact! We likely would have hired this company to do this work for us, they don't seem to want our business. It really was quite a disappointing experience. I understand that maybe they are having capacity issues - not sure, but explaining that would have much better than just not responding at all.

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David Mifsud

Terrible customer service - these guys really aren't interested in getting your business. We are building a new house and were referred to Railmaster by a colleague in our neighbourhood. Charlene, the sales rep was quick to respond to our contractor and take our specs so that we could get a quote, but then never get back to us. After leaving multiple messages over the course of about a month we were finally able to call and get through to Cindy, who was unapologetic, dismissive, and, frankly, very rude. I'd steer clear of a business that clearly doesn't want new customers, is uncommunicative and unreliable.

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Corey Bechtel

We had some custom nosing and landing wood work completed. Railmaster were very professional and did an excellent job.

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Patrick O'Donovan

Friendly staff!

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