Trescobeas Surgery

Appointment booking system specifically designed to put patients in a long queue and jam the lines at 8AM Staff inform me - 'it works very well for them' I'm sure it does most people never get through.

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Male receptionist was rude and critical, left me waiting silently after asking a question, hung up abruptly after talking to me over the phone. However, doctors seem professional and polite.

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Hi when this is all over cant wait to move the male who answers phone rude when he picks phone up I hang up and ring again so I dont have to talk to him I also think the virus came at good time for these docs as yesterday I had call back I am a shield person the doc asked me to take picture of my ear I said I cant upload on computer so then she said wait till my doc is back then by which time my ear might drop of what a joke they r

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I have been a patient at this surgery for over 6 years and feel very lucky indeed. I have always received timely, responsive and professional care. I think that the GP call back system is a real plus and has afforded me several same day appointments when I really needed them. Thank you for achieving what is increasingly rare in the healthcare system, Patient Centred Care.

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Rudest, most arrogant receptionists I've ever had the displeasure of dealing with. Seem to think they know more about your illness and prescription than the drs.

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