Health Club and Gym at St Michaels Resort

Spent 30 on a swim for a friend and I in the ‘health spa’, just to swim for a total of around 20mins out of the couple hours we were there because it was packed with kids jumping off the sides and even worse, off of the tall wall by the seating. It was super dangerous and no one came to sort it out. I’m only 30, I’m all for kids having fun, but there were no signs saying kids would be in there, it says no diving but the kids were bombing in and chucking each other in front of people swimming, and when you’re at a spa to swim and relax, it doesn’t really cut it. We spent more time persuading each other to try and stick it out because we used to love going. I told the lady on the desk- and she shrugged it off, and said ‘yeah, sorry, it happens’. So a severe health and safety issue doesn’t concern them, or the fact that a set of customers who return on a monthly basis for the past 5 years don’t want to come back. Really disappointed I wasn’t even offered a refund or spoken to without attitude. I was polite and didn’t raise my voice, I work with young people for a living and used to be in retail management, so I usually understand and won’t complain. But this was negligent to say the least.

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Went to the swimming pool with a friend, very relaxing experience and staff was very friendly, especially the student with the blonde hair :).

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This health club has so much potential to be a fantastic facility, but I feel that for the amount of money they charge for a membership, the regularity and length of time facilities and equipment are out of order it is not really justified (showers and sauna regularly out of order, lockers dont work and far too small, gym equipment takes far to long to repair). I also feel there is significantly more room for cardio equipment which limits the amount of available space for weight training, which can be seen when members are waiting for weights or machines etc to free up. On a positive note, cleanliness in the gym is perfect and customer service from the staff is great too.

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Very disappointed with being charged over 3 to send a voucher which would have only cost a second class stamp. Don't think this is good for business, they would make postage on one drink.

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Beautiful pool

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