Fairfax, United States
3015 Williams Dr #110
N/A
+1 7036983976
I have attended their online information sessions and found them to be extremely informative and well organized. They have a very good website with adequate information about donors, which is very helpful when contemplating a sperm donor. Unfortunately, the wait time to speak to a real-love person is terribly long, you are on hold for extensive amounts of time. When you call, there isn't even an option to select and speak with someone if you have questions. The only phone options for selection are to discuss billing, purchase sperm and be connected to a person whose extension you know. This gives the impression that you should not waste their time calling, unless you intend to do business with them and are ready to pay. Those who answer the phones are informed about services offered, but are unkind and are extremely impatient. I have called many times to ask questions as I consider their services and time after time the attitude of the person on the phone is terrible. I have called and spoken with several other well known sperm banks to inquire about their products and services and their customer service attitude is top notch; friendly, courteous and helpful. I recommend providing training to their customer service on how to handle potential clients. Working with cryobank is a happy and sometimes difficult decision, therefore those providing this service need to be empathetic and friendly.
like
More than 30% of the donors who are advertised and searchable on this website as “available” in this search engine when you pay for full access are retired from the program with full wait lists and no possibility of being your donor. Don’t waste your money, time, energy, heart, or aspirations on this place. The supervising client services managers don’t provide customer care, rather they are nasty, callous, and confrontational and do not put their clients first. Find a place that keeps their website in line with the true status of donors and with supervising customer “care” representatives who actually care. Truly one of the most horrific experiences and conversations with a customer representative of any company in my life, not to mention the fact that this is one if the hardest, most personal decisions anyone goes through. I feel not only bamboozled but totally denigrated by these nasty people in the process.
Unfortunately you pay all this money to be able to see adult photos and somehow they only give you access to a limited number of donors with photos. They make you pay even more money to see certain donors photos. Its a money pit! Their availability is POOR and they have waiting lists on SEVERAL of their donors. Some donors say active when indeed they are inactive. This company is poorly ran. You can find other reliable door sites for a FRACTION of their cost! Don't waste your money with this company!
Top quality product, but they kicked me out after drinking only maybe a quart
They discriminate against white guys. I was told that I was not accepted because of too many donors with similar traits. Despite the reply below, rest assured it does accurately state what happened in this situation.
Excellent customer service. Would highly recommend.
We just wanted to say thanks for your assistance in selecting our donor over the past two weeks. You were so helpful and prompt with our photo matching, and particularly the 'looks' questions and personality 'reads'. Your time and care is truly appreciated. Everyone has been an A on Customer Service, and we'll recommend Fairfax to others.
Fairfax Cryobank provides the most comprehensive medical profiles, giving us confidence in a healthy match. In addition the personal profile, audio disc of the donor's voice and the photo of the donor as a baby offered us a human touch that made a difference I cannot adequately explain. This unique aspect of Fairfax's service provided us a wonderful glimpse of who the donor is, his interests and values. The opportunity to evaluate these qualities was equally important to us as knowing the donor's physical attributes.
Deli
The best companies in the category 'Deli'