Exeter, United Kingdom
Falcon Rd, Sowton Industrial Estate
N/A
+44 1392473004
Unreliable. Tiles look good (albeit some of the colours in the patterned tiles don’t match the same colour in the border tiles - eg Revival Grey in the Salisbury tiles) but the admin/dispatch is terrible. We’ve waited three/four weeks for a sample tile that never arrived, then ordered an extra five tiles at the end of the job and it’s been a five day wait so far. Can’t rely on them.
like
We've been fitting Original Style tiles for over 10 years. We use them in installations and restorations. Mostly we utilise the tiles from their Victorian geometric and Artworks range although we have used the Odyssey range too. The quality is excellent, they seal well and for restorations are indistinguishable from the 100 year old originals. We love the new colour range and shapes which take the heritage aspects of our work to a new level. And of course, the measurements are true to the Imperial originals. They cut beautifully, giving clean lines and finishes. The customer service is outstanding. Want a delivery tomorrow on an express/overnight? Not a problem. The online planning tool is outstanding new innovation and very customer focussed, helping to drive our business too. We're long term fans.
Pros: These guys give excellent customer service, really helpful and gave loads of advise (I needed it as it has been a long tine since I had done any tiling, and never with this type of tile before). The tiles we chose were a touch on the delicate side, as they were split- face and have a tendency to chip if they rub together (nature of the beast as they say). When I asked if I could go through the boxes on collection and check them all because of this, it was no problem.There was also no quibbling when we went back to refund the tiles not used - of which you have a very generous 60 days to do so in. The tiles themselves are very well made, unlike others we had seen of this type, with a perfectly flat back and a uniform cut and shape (not something which is easy to achieve with this type of tile), which made putting them up much easier then I was expecting. Cons: None, except that I wish I had more tiling to do, so I could use these guys again.
Amazing Tiles. So good we used them twice - buying tiles for the bathroom too. Fantastic range of colours and design which we could not find anywhere else. Great quality (the tiler loved them!). Thanks again Original Tiles for efficient delivery. Well done.
I went with my Mum to choose tiles for my kitchen. Huge range of tiles. I ended up finding the bargain corner of discounted beautiful tiles and spent the afternoon laying them out on the floor to choose the best ones for a mismatched wall. They were really lovely and didn't mind us spreading out on the floor and even brought us a drink each and a trolley and boxes to help us. Finally they even gave a little discount when buying. I nearly forgot they also said I could take them back if I changed my mind and helped me work out how many tiles I need for the area I had to tile. Really lovely, great range, great prices, considerate and caring.Awesome, Thanks Mark! :) p.s. sorry for calling you Mike by mistake :/
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