Epsom, United Kingdom
1 Weston Rd
N/A
+441372747000
Just dealt with Adam on the phone. A more helpful salesman I am yet to meet. He was able to help me out with my request, without hesitation. Although I have an Audi myself, I will be coming to Adam for my next purchase for sure. Well done Mercedes for employing him a real assess to your team l, no doubt
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Fantastic service ! Very professional and friendly yet informative staff with true knowledge and great customer service! Recently visited to get a quote on a trade in and wow .... blew me away with the level of detail and experience to assist me in making a choice for my purchase ! A MUST VISIT ! Very prepared for the covid precautions, and a very clean and hygienic shrowroom !
Poppy was very efficient and friendly and helpful. I understand we are in a pandemic but felt that we could of been made more comfortable as we were left outside the majority of the time until payment. It was a very cold day! Felt a little disappointed that no mats were included with the car and also a bit mythed by the administration charge added on . I have never experienced that before when buying a car and so was surprised . Other than that I am very happy with the car and the way it was presented . Thankyou.
They did not fix my car. I got just 10 yards when I noticed the same ongoing issue. the infotainment console was blank on the left side. It has been in 4 times for this since new. Not only that, the parking/proximity sensors were not working as when I was asked to return it to reception the near side doors got scuffed. They were working on the initial drop off in the morning. I got my car back in worse condition than I left it. I cannot understand how the console was not spotted before they handed it back to me.
Drop off area gave good impression in covered area, service completed earlier than requested which was good. But when received car it had Adblu fuel spillage all over rear quarter wing n wheel. Poor quality control by servicing dept. Should of been picked up. Not what customer should see to own car.
Deli
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