Cambridge, United Kingdom
34 Station Rd, Histon
N/A
+44 1223234400
The staff are really what makes the Enterprise in Histon. As a regular customer I'm really pleased that they really do get to know me and value my business. Very grateful for the pick ups and drop offs. With a full time job it can be tricky to get there and back within working hours so this is a great advantage of enterprise over other car rentals. Location is a little strange. It's behind a petrol/fuel station. There's not much space to park and manoeuvre but the staff have always been able to work around it. The service I've received there is usually outstanding. They're always training new people and it's been interesting seeing how new people progress upwards in the company. I'm particularly grateful to the management and senior members there, they've always been very helpful and have exceeded my expectation in regards to customer service. I hope the company can continue to offer such personal, caring service.
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We returned with our hired vehicle, to find our car locked into the compound. We called the branch, and they offered no help, solution or refund. We were rudley told that we have to come back in the morning to collect the car. We were not told this would happen, and there was no sighs or indication. We then had to spend a fortune getting a taxi home- which made us particulalarly upset since we just spent the whole day moving house. Not happy with the customer service here and also the extra money spent having to get a taxi home and then back again in the morning.
Hiring a car is something people often do with some trepidation as there are so many opportunities for (and stories about) rental companies trying to make extra money out of customers in questionable ways. By contrast, I can say that I had very much the opposite experience at Histon Enterprise. Everyone I dealt with was professional, reasonable, decent, and friendly. No one tried to rip me off or mislead me at any point. No one tried to push me to fork out for something I didn't need or want. No one tried to suggest that I had in any way damaged the car or anything like that. They were very clear and open from the start about all aspects of the rental and they were no different when I returned the car. Everything was thorough but relaxed and, crucially, consistent. As it happened, they also upgraded me at no cost to a far larger and better (and brand new) vehicle that turned out to be much better suited to my needs than the one I had booked (for six weeks). All in all, then, it was an exemplary experience of how car rental can be done effectively without any hassle or stress. I was particularly grateful to them for this as I was visiting from abroad along with two children. Thanks, guys.
Very friendly and helpful. Outstanding customer service. Would highly recommend.
There's not much that can be said about a car rental place and to be honest I did all the booking online so when I came here it was simply a matter of getting the keys and going with the rental. This place is not large and it has a petrol station in front of it and when it's busy there is a bit of manoeuvring required to get in and out the place. Having said that, Enterprise is clean and the people were super friendly. I'll definitely use them again when I'm in the market for a rental van.
Deli
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