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Swapfiets Enschede

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Enschede, Netherlands

swapfiets.nl
Bicycle store

Swapfiets Enschede Reviews | Rating 4,3 out of 5 stars (7 reviews)

Swapfiets Enschede is located in Enschede, Netherlands on Haverstraatpassage 90. Swapfiets Enschede is rated 4.3 out of 5 in the category bicycle store in Netherlands.

Address

Haverstraatpassage 90

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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S

Shreyas Harsha

After being a customer with them for over a year and having wonderful experinece with their bike, I am forced to give them a bad review! Couple of weeks back, my swapfiets was stolen from the front of my apartment for which I get a replacement (All good so far). However, a few days later, I found a bike that looked shady and like my stolen bike with its locks cut out, chain lock ripped apart and replaced with another kind of lock attached to its front wheel. I immediately informed the swapfiets about it and was told that it indeed was my stolen bike. A day later, swapfiets came and collected the bike. Now this is where the problem begins - Soon I see that I am being charged Euro.40/- for it. If the stolen bike was not found, I understand being charged for it because it was stolen. But I also was the one who found the stolen bike. What am I being charged for? For helping you retrieve YOUR bike? When contacting their customer service, the reply I get is "We always charge you the own risk even if you found your bike a few days later. That's why it's called 'your own risk'. We also recommend that you check your neighborhood before makeing an appointment to get a new bike. Unfortunately we can't do anything about the 40". So when my bike is stolen, I am supposed to report it within 24 hours. But at the same time, I should also check my neighborhood before reporting it. A joke of a policy! This incident says a lot about how you treat customers. Beware of their weird policy!

T

Teun Knook

Great coffee AND service!

L

Lionsdenn Make-up

Slechte service, en niemand weet ooit iets van de afspraken die er gemaakt worden. Komen eigen beloftes nooit na en lachen je ook nog aan de telefoon uit! Wat en rot bedrijf kan je nog beter een fiets kopen voor 150 euro krijg je ook nog iets beters dan zoon barrel fiets waarvan de remmen het niet doen. Leuk concept vandaar ook de 1 ster (plus minder kan niet) maar het uitvoeren van je diensten kan een kind van 12 nog beter.

R

Remco Graas

Goede snelle service en een heerlijk bakje koffie tijdens het wachten!

P

Pascal Binnekamp

Goed en snel geholpen, behulpzaam personeel!

N

Nils van der Ent

Heel lang moeten wachten op matige service

B

B. T.

Fijne fiets en te weten dat problemen snel opgelost worden als er iets is... Goed gevoel!

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