Sports Direct

You don't go to SD for the high quality products. What you DO go for is run-of-mill stuff that you know will do the job. Given the well documented issues with pay and working conditions, I think the staff at this branch do a good job, and have been courteous and willing to help whenever I've gone in there. So, well done to you guys, and don't understand the mainly negative reviews.

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Ok unless you want to return anything , if you do make sure you read the sale of goods act 1st , staff will be quite unreasonable . Not much that makes me lose my temper these days but they managed it

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We all have different opinions about Sports Direct, but people who are working in Ely shop are exceptional!

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I find 9 times out of 10 thebstaff helpful. They were very good when i bought 3 pairs of trainers on line and complained as i paid more than the price tags on the boxes!! They refunded me in full so all 3 pairs were a gift care of Sorts Direct :-)

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Very poor service. The purpose of writing this review is to make customers aware of Sports Directs' non-refund policy (unless the goods are faulty). I recently purchased a gym top which was far too small. It was partly my own fault as I didn't try it on in the store (not knowing that a refund would be such a big issue). I took it back the following day and as they didn't have any larger sizes in store I asked for a refund. I was naturally very disappointed to be told that it was not possible to get my money back and that I would be given a credit note. All quite legal I understand. Most (reputable) businesses normally give monetary refunds as a gesture of goodwill. As the store didn't have any larger sizes of the garment I asked if they could order me one in. Not possible I was told. Brilliant (not). I was then kindly informed by one of the staff members that I could order a larger size myself on-line to be delivered to the store. This would however incur a 4.00 delivery charge. My experience in the store was getting better by the second (not). The staff were hardly sympathetic - in the end I reluctantly accepted the credit note. As Ely is a small store with limited stock I had to travel into Cambridge to visit a larger store to find something I liked, just to spend the credit note. In summary, make sure that you try on any garments and be 100% sure that you will keep any items purchased as you won't get your money back.

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