London, United Kingdom
98 Lower Richmond Rd, Putney,
N/A
+44 2087899837
This is by far the best bike shop in SW London - they take the time to really understand what you're asking for and go above and beyond. Especially the American guy who works on Saturday is a gem and has created a customer for life! Keep it up...
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Easy to book service via their online service and they usually have available time slots within a few days. Invoice can be paid online on the same day as collection with clear details as to what was done. Overall a good experience so far, however last chain fitting was not fit for purpose for my bike. The chain has been stretched to its limits within 2 weeks, and slipping already. Have a backup one on standby as I'm afraid it won't last January.
Easy to book online. Super helpful staff. Will definitely use again in the future
A true community shop. Every time I've been in (pre-pandemic) they've always pointed me towards what they believed to be the best product for the purpose, and will never try to rip you off. Recently during a bike build, some small pinch bolts were lost in transit on a set of expensive brakes. Three other shops said that Shimano did not sell them separate to the brakes, and I couldn't find anyone selling them online. Just when I was going to cave in and buy new brakes, I called Elswood cycles, and they said that the other shops were too lazy to order the parts I needed, and then Elswood proceeded to order the bolts *specially* for me, arriving 18 hours later, when there is a global shortage of bike parts. They also only charged me around 3 pounds, when the brakes themselves cost well over a hundred second hand, so they saved me between 80 and 300. Their social distancing measures are also second to none. The card reader shown to you through the window, and since contactless cards means you only need to put your card onto the window, you pay on the other side of a screen to the shop assistant, and then they deliver whatever you've bought in the best way possible, and for me, that meant a tray through the letter box. Truly incredible service during this time, and extremely helpful when things were looking dire for me. Their bike services also make a bike feel almost brand new, with the labour and parts very well priced. Love having this store on my doorstep!
Had my bike serviced yesterday and today rides like its brand new! Great service and great value too.
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