Elgin, United States
1485 Davis Rd #A
$$
+1 8475318664
N/A
It's been 18 months and I haven't received either a sword or a refund. Atrocious. On 23rd September 2019 I purchased a blunt single hand sword blade from Kult of Athena for USD98.95 plus USD69.06 for priority shipping. As I was rechecking the shipping information on 26th September, I realised that I had put the wrong postcode in the shipping address (NSW instead of VIC postcode) and advised Kult of Athena. I was informed that the item had already left the warehouse (on 24th September) and the shipping address couldn't be changed at that stage. This wasn't their fault but the transport company couldn't deliver the team.The sword blunt was returned to Kult of Athena as the address I provided wasn't recognised. I followed up with Kult of Athena on 30th October to see if the sword blunt had been returned to their warehouse, so it could be re-sent to me. The tracking website indicated that it had been returned to sender for around two weeks at this stage. I was advised that it hadn't been returned. I followed up again on 18th November asking if sword had been returned - it hadn't. I asked if I could get a refund for the sword instead and was advised that once the sword was returned to them they could refund me through my card. On 7th February 2020, Kult of Athena contacted me to say that the sword had been returned to the warehouse and asked that I pay the shipping again to have it sent out. I responded on 13th February, as I was quite frustrated and upset at this stage, that I wanted a refund instead. I received no response and followed up on 10th March with the same query - no response. I have double checked my credit card statement and I can't identify any payment from Kult of Athena in the range of USD98.95. I'm now very frustrated, ripped off and feel as though I'm being ignored by the retailer.
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They have an amazing staff, always professional and helpful. They go above and beyond to provide such great service. They also have a selection that is unmatched by any of it's competitors. Also have good prices and great selection of all things Renaissance, medieval, dark ages, Roman times and greek and much much more. Armor helmets and Swords.
I stopped by to purchase a sword for my son’s birthday during COVID 19. I didn’t know they were only shipping items and the showroom was closed. I can say these are the nicest, most accommodating people I’ve done business with. They helped me out in a jam and I am forever grateful. I got a great sword at a great price and the sword smith (don’t know if that’s the right term) made sure it was in perfect condition before delivery. I can tell you first hand that these people care about their customers.
I've been buying from Kult of Athena for a few years. They have never disappointed, prices are as fair as they come and they are very accommodating. Shout out to Matt, he went above and beyond to answer my questions and gave me a little more information about items in the shop by trying them on for me since I'm out of state. Thank you, I hope you are all doing well.
Wonderful customer service and products. I needed a sword and shield quickly without breaking the bank and Kult of Athena came through. Im very pleased with the quality of the products and pricing.
Absolutely amazing. Communication was incredible. Customer service was incredible. And processing time was well beyond my expectations. I was expecting my order to take 7-10 days. Not because it was a huge order but because I have two addresses. My job has had me moving back and forth from my primary residence and Chicago for a while. As I am currently spending more and more time in Chicago. I decided to ship my order to my Chicago address. My billing address however, is in my home state. If you look up the policies on Kult of Athena it states that they have to confirm you actually made the order if the billing and shipping address is different. I got an email from Sam. He walked me through what I needed to do and boom my order was on its way. The whole time he was polite and patient. It was a great experience and when the sword arrived I was incredibly happy. I can't recommend them enough. They are doing amazing work and I can't wait to buy from them again.
Here is a renowned store with an excellent reputation and a staff who of with the knowledge of the years of experience that have traveled through those walls. I love this beacon of knowledge and flawless items.
I will give it all stars if I get one like off of anime shows those type of swords hehehehe!
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