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Greater Elgin Family Care Center - Summit Health Center

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Elgin, United States

gefcc.org
Medical Center· Community health centre· Free clinic· Walk-in clinic

Greater Elgin Family Care Center - Summit Health Center Reviews | Rating 2 out of 5 stars (5 reviews)

Greater Elgin Family Care Center - Summit Health Center is located in Elgin, United States on 373 Summit St Ste 100. Greater Elgin Family Care Center - Summit Health Center is rated 2 out of 5 in the category medical center in United States.

Address

373 Summit St Ste 100

Phone

+18476081344

Open hours

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OXANA Punko

WE love all doctors there ,they are so nice and great educated ,but the reception staff on the other hand are so rude ,very RUDE . And need re-training on customer service skills. they refused to give me my son test result ,what i needed for school ,and health department they are telling me it will take 24 to 48 hours ,or i can come and pick-up ,what i cant do it, cant leave my work. When my son school nurse call them ,5 minutes after me ,they give her right away ,so what is that ???looks like the receptionist can do wherever they like to do in the office ,and manager don't care ,there is so many nice offices who can put patients first ,don't waist your time ..

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Star X

Been bringing my mother here to see the MD AND PA they are awesome! The reception staff on the other hand are so rude! And need re-training on customer service skills. Called a few days ago for my COViD results was rudely rushed off the phone then the reception pretended not to hear me when I can hear her crystal clear! Had a few more questions to ask. Reception just hung up on me! Called back was forwarded to manager named Oscar. I was able to leave a voicemail regarding my concerns about how rudely I was treated by the reception staff. Never received a call back and it has been a few days. I really don’t expect them to call me back. This facility doesn’t seem to care about patients or providing good customer service. UPDATE***IN response from the facility its been 1 month later and STILL NO ONE has followed up with me.

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Theresa Waits

The Psychologist I had just met, Doug Blasinski is really amazing and made me feel very comfortable to open up to. I cannot wait until I get to come back next month for my follow up.

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Danielle Lowie

Let me first say that I LOVE my doctor, she is amazing. The rest of the staff and never being able to make an appointment that is less than a month away is the issue. I can never get in unless I want to wait weeks or months. The call center staff is rude, dismissive, and has a whole lot of unprofessional attitude. They start the conversation with attitude which makes the whole call bad. They dismiss you before you are even done talking and hang up. I am on the phone changing providers for myself and my 4 children.

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Ignacio Munoz

I've been coming to the Greater Elgin Family Care Center for the last year. I'm happy with my treatment plan ,and the medications I've been prescribed have helped. Thank you.

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