Edmonton, Canada
5004 98 Ave NW
N/A
+1 7804404320
Wheelchair-accessible car parkWheelchair-accessible entrance
Took me about five minutes to get my photo which was very nice
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Our first experience was not a good one. The gentleman seemed nice enough but the pictures he took of my 3 month baby were horrible. They ended up being mostly background and we were called to pick up our photos and they were all blurry (which was blamed on the camera). I don't know how a professional could call anyone to go out of their way to pick up bad photos, not to mention a waste of paper, they were so bad I couldn't justify using them at all. We needed retakes and asked to rebook at another walmart, particularly the one in the west end and we're told all other walmart portrait studios were shutting down except capilano, which I found out to be not true! So we booked at capilano again, luckily it was with the new manager, who was awesome and took great pictures and had great pose ideas. When I was called to pick up the retakes the gentleman working asked if we wanted to pay extra for prints they had printed of my daughter. I said no and he took them out, what use the studio had for those extra prints, i dont know, but again, what a waste of paper! Overall I found my experience infuriating. The new manager is great, but other than that just bad customer service and a waste of time.
Slowest possible service featuring long wait times, uninformed customer service, and slow turn over.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance