Edmonton, Canada
17812 118 Ave NW
N/A
+1 7804489498
DeliveryIn-store shoppingSame-day delivery
Gender-neutral toilets
Wheelchair-accessible car park
Used lock surgeon previously to get some truck keys. Service and pricing was fantastic so I decided to try out door surgeon when my garage door stopped working. OK i may have hit it with my car :( Service technicians are professional, clean and nice. Got me fixed up the same day so I could get in and out. Then had a new door installed a few days later. Its been almost a year now and everything still works like new.
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They knew what they were talking about with my old Wayne Dalton iDrive over the phone, tech came out same day (a Saturday no less) within 90 minutes. Mickey figured it out fast, gave me fix and replace options and had the parts with him to fix my system. Back up and running in less than 2 hours. Thank you, Door Surgeons!!
To be fair, I didn't use their service. (yet). The 1 star was for my experience just calling with an inquiry, that was so dismal I'm not sure I will choose them at this point. I get that some businesses are busy, but don't make me feel like I'm intruding on your day when I'm asking questions about your services. If you don't want customers phoning in with questions, then don't plaster your phone number all over your flyers. Thanks.
These guys don't know what they're doing and charge absurd rates for their complete lack of knowledge. Called to get my house door weatherproofed and a cracked threshold sill cap replaced. They charged me 550 and all they did was screw in a sweep to the bottom of the door. I could have bought this part for 40 and screwed it into the door myself. That 550 didn't even get me a completed job - the door now won't close properly and he measured the door incorrectly so the sweep hangs out past the end of the door. Furthermore, when asked if we could replace the threshold with a better option, he said this was a standard part and he would source a replacement. Only to find out that the part hasn't been available for years. And lastly, every time cost was brought up the service tech had to call his \boss\ to get pricing for the job. Why is there no set service rates in place? Avoid this company at all costs. I'm out 550 for a 40 part and 20mins of work. Complete joke of a business.
Went in to get a simple liftmaster garage door opener and they quoted me between 80-100 for the one I needed. Absolutely absurd seeing as I bought it for 33 elsewhere....... So glad I didn't buy from there as they are WAY to overpriced.......
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