Edmonton, Canada
904 77 Ave NW
N/A
+1 7804646464
Wheelchair-accessible entrance
Called Alfs the night of the snow squall Jan 20th and left a message requesting an appointment for an inspection and likely repair. Got a call back saying they would try but likely wouldn’t be able to get to our house until Monday the 25th. Fair enough, that was fine. Monday I call to find out when they would be arriving, was told they were super busy and would hopefully be at our house in a couple days. Ok, a call to update would have been nice but I recognize it’s a busy time. Friday the 29th arrives and I’ve seen roofing companies in our neighborhood all week. So I call again and I’m told that it snowed and the weather got cold so it was probably going to be another couple weeks. The woman I spoke to seemed to be completely indifferent. I was just disappointed in the complete lack of communication. Won’t bother trying to use this company again. Edit to respond to owners comment: Sargeants roofing came out on Monday and repaired on Wednesday in snowy, cold conditions. If you don’t do repairs in inclement weather, you should have said so when we initially called.
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UPDATE to Alf's response: In their response, they got it wrong. The pipes/vents were improperly installed by Alf's, not the HVAC guy. They tried to blame the other guy. Alf's roofing replaced the shingles on our house and roof last summer. All was well until the following winter. We discovered that they installed the wrong vents (intake and exhaust) to the furnace. There were two problems: 1) the intake vent was downwind from the exhaust, so air was being recycled back into our house. 2) The vents were too low, so when the snow accumulated on the roof, it covered the vents, which eventually turned to ice, that then melted and leaked in the attic and ultimately causing damage to the furnace. We had to pay over 1K to have the furnace repaired. Alf's agreed to repair the vents, but the guy they sent over installed it incorrectly AGAIN. I had to send him a photo of the furnace manual to convince him to come back and do it to code. They never compensated us for the repairs to the furnace.
Was experiencing leaks with our Eavestroughs and requested a price quote to replace. After an inspection was performed by Alf's Roofing - it was discovered that there was a serious clog in one of the downspouts and replacement was not necessary. Some minor shingle repairs were performed in addition to removing an old Satellite Dish and sealing the holes. Service fees were very reasonable. We were very impressed by the \honesty and integrity\ of this Company which speaks volumes! Will definitely use their services in the future...
Never did show up to repair roof. Waited almost a month before going elsewhere.
I'm very happy and grateful for the work done by Ivan. He was very professional. Customer service by Alf's was excellent. Would highly recommend this company.
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