Edinburgh, United Kingdom
1 Muirhouse Ave
N/A
+44 1312024444
When my daughter was a week old she suddenly couldn't open her eyes, so as I was panicking I called the surgery to be told that there was no appointments and that it was my fault for not calling earlier, how could I call earlier when it had just happened? The receptionist was very rude, especially considering the fact that the appointment was meant for a newborn baby, is that not meant to be urgent? I had to call my midwife out, who then called the surgery the same receptionist answered and gave my midwife an appointment and when my midwives asked why she wouldn't give me one earlier she said she couldn't remember me calling! Most of the reciptionists are polite and kind but there is one in particular that is always rude no matter what.
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Lots of bad opinions but I had to find out for myself. They choose who they want to talk to. I have been trying to make a call for a month and still someone hangs up despite the free line. They do it on purpose. The owner should change the people working there. Very unhelpful and rude staff at the reception!!!
I was very sceptical to go to Muirhouse Medical Group at first because of the reviews on google, and because I am very socially anxious and scared of doctors so the bad reviews scared me a lot. But as a french person, first time seeing a doctor in the UK , it was the best experience I had going to a doctor. I registered online as a new patient, I called tuesday during the day to see a doctor about something I was very worried about , they asked me if it was urgent I said no so they told me to call back the next day at 8am, which I did, the person on the phone was very nice, and they told me a doctor will call me back in the morning. 2hours later I had a call from the doctor who decided I needed to have a consultation so she gave me an appointment the same day and even arranged the time so I could go after work. Once I arrived at the Medical Group the doctor was the nicest, she asked for my consent about everything and did not rush at all into the appointment, and was very reassuring, and answered to all my questions. It was the nicest doctor appointment I had for something that stressed me out the most. Im very frustrated I don't remember the name of the doctor who treated me but she was amazing. I think its important I share a good review, because the bad reviews triggered my anxiety a lot and pushed away the time I actually called to get checked about something important. Tao
Reading bad reviews I agree 100%. I tried to call for 2 weeks and make an appointment. My calls were either rejected or the person pretended not to hear me. Instead of wasting time, I changed my GP. There is no point in calling. The people at the reception are incompetent and rude. They shouldn't be working here.
Very bad service!! You can't get through, calls are disconnected, or they pretend they can't hear you and if you go there to see them, they send you home to call! I am trying from a week !!!! my friends have the same problem. Ridiculous! The head of this department only looks for an excuses that they are very busy, etc. It's not true. Every time I call the line is free but someone rejects my calls and also when when I went there, they were sitting and drinking coffee so that's how they are busy ?!?! Time for a change of the staff because this one is terrible and rude. I am surprised that no one do nothing about it.
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