E Tyndall St, United Kingdom
Wharf Road
N/A
+442920492100
I have been fortunate over the years to be able to buy a brand-new car every couple of years. I do not have a specific brand loyalty and have bought cars from Range Rover, Mercedes, BMW, and Audi but I must say the service I received from Sinclair Volkswagen Cardiff specifically the service manager Mr Lee Mitchell has been outstanding. His professionalism, knowledge and friendly can-do attitude went above and beyond what you normally expect from a car dealership. Whether you are a Volkswagen fan or not, the way Mr Mitchell runs his service department is outstanding. My congratulations to Sinclair Volkswagen Cardiff and my personal thanks and congratulations to Lee Mitchell. It would also be remiss of me not to mention Gavin Howe, who was the salesman who sold us our Electric ID3, again outstanding service with friendliness and experience a pleasure to do buisness with you. My thanks to you both.
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As always a 5 ️ ‘s service! I went with my MOT and annual service and all went smoothly! They await for me and took my car immediately. I chose to wait for my car and while I’ve been waiting I treated myself with coffee and newspapers! Every time professional services and impeccable customer service! Thank you very much! Gladly recommend
Very helpful teams on site and were very accommodating. Would happily recommend to friends and family.
Great team, booked car in for service went smoothly and they gave a years breakdown as a goodwill gesture for having the service at the main dealers
This is how car sales should be done. I found the perfect car at Sinclair Volkswagen, requested more info and in no less than an hour I was sent a personalised video from the Simon Clay (Sales Exec) inviting me in to have a look. I arrived the next day, met Simon and he took me to look around the car. He then took us on a test drive before going back to the delarship to discuss my part exchange and how I would pay for the vehicle. I explained I didn't need finance and he appreciated this and at no point was there a pushy sales ethic. I was a little unsure of the car, so Simon offered to take me on an extended test drive. Back to the dealership and I paid the balance. Nothing was too much for Simon and this is how car sales should be done. Professional, friendly and not pushy. Why other dealerships/garages find this so hard I don't know! There's a friendly vibe at the dealership with all the staff being attentive to people as they walk in with no pushy sales. The service team are knowledgeable and honest (Declan), where they instill a feeling of trust. Highly recommended.
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