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+441782820930
Unfortunately, I have to agree with the fact that some of the staff have an attitude problem! Guys you need to realise that the gym members are not there for you- you are there for us! Your wage is based on the gym members, so simply be humble! If it comes to the gym equipment and also the swimming pool, I am very satisfied with it However, there are two or even three ‘Class rooms’, on the first floor, that can NOT be used for individuals, just because there is no cctv in place! Nonsense! I could not skip on the skipping rope there, so a big minus for that!
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This gym used to be fantastic and has real potential but they really need to get on top of the cleaning/getting things fixed. Id say 30% of the lockers are broken and things are constantly out of order. Also they need to stamp out dirty customers using the changing rooms/pool area to shave and scrub their feet!
I have been member for a 5 months now. Great equipment, friendly staff. My reason for joining the gym was swimming pool and jacuzzi. Pool seems like it needs water changing more often and jacuzzi often out of order. Membership is not cheap compare to other places. Wish they could improve this as overall great gym with good classes...
It is an excellent gym .excellent service from all the staff.
Horrendous place.Avoid at all costs! Final straw was going into the steam room to find 4 or 5 people shaving!!! Spoke to a member of staff when I could find someone who shrugged their shoulders. Every man and his dog let in on a free day pass or a special offer when I pay full whack as a “valued” member for substandard equipment and filthy changing rooms. Told me I could cancel them return when another offer came on. I cancelled and will not return!!!! Tried to speak to the manager on several occasions but she was either doing her hair, laughing with staff or on her phone - poor attitude, rude and zero customer service skills. Spoke to David who had more about him and at least was polite. Finally managed to cancel over the phone and joined Fit4less which runs rings around DW despite it being a smaller gym. Staff are engaging, helpful and the men’s changing rooms even smell fresh!! A couple of the classes were good with Susie I think her name was but other than that absolutely diabolical. Save your money and drive on by as there are several gyms in the area that are heads above this one.
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