Durham, United States
8030 Renaissance Pkwy #865
N/A
+1 9192064223
I don't think I've ever left a review for a company on Google before, but I am so frustrated by the lack of response from customer service that I have to say something. I had a negative interaction with papersource over the holidays in which customer service took TWO WEEKS to reply to my email. I understood that things were especially backed up from the holidays, so I didn't mind as much. This time, I ordered a roll of wrapping paper and 3 birthday cards on January 11th. I received confirmation that my package was being shipped on January 13th. I received the delivery on January 15th. The problem is that the package only included the wrapping paper roll. The shipping invoice had the other 3 items circled in pen, whatever that's supposed to mean. When I first made the order I received an email saying that if any items were unavailable I would be alerted immediately. That did not happen in my first order over the holidays or this time. When I went onto papersource's tracking page it says that all of my items have been delivered. I have been charged for all of the items but have only received one of them. I tried calling customer service on Monday and went from #12 to #3 over a span of 60 minutes and then had to hang up because I had to go back to work. I am currently on hold with customer service today. I went from #22 to #9 over the course of 47 minutes and am again afraid I am going to have to hang up. I emailed customer service on Monday regarding this order and still have not received a response. I will no longer be buying anything from this store.
like
What a store from top to bottom! Superior selection. Quality products and amazing staff. I have been to many other paper stores but none compare to PaperSource. Hands down my go to place for quality paper. Oh! They sell some serious balloons too!
Excellent service but prices for basic gift items are way too high. I could understand this due to the store having a convenient location for mall shoppers.
They have some interesting things, but a lot of the paper products seemed like they have fallen off the shelf quite a bit and are damaged or have poor quality control.
Best customer service and a diverse selection of gift wrap to toys to candy
Deli
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