Durham, United Kingdom
9, Market Place
N/A
+44 3452660814
Wheelchair-accessible entrance
Rude and patronizing staff who seem to place more importance on personal mobile phone calls in customer facing areas than actually looking after customers or paying attention to them.
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We have banked with Nationwide for about 30 years and so recommended our son bank there and take his first mortgage there. The advice he was given was plain wrong and almost cost him and his partner over 1000. The solicitor managed to help retrieve most of it and the manager eventually made up the difference with something for their added stress and running around (3 visits to their banks, etc). Dealing with the manger just made it worse as he never called back on the day we were told and it seems only irate phone calls finally got him to get out of his chair. I will be closing our accounts starting this week.
Staff always very helpful and pleasant, nothing is ever too much bother.
The staff are good in helping out the customers!
Nationwide are excellent.
Helpful staff
Deli
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