Nottingham, United Kingdom
Fields Farm Rd, Long Eaton
N/A
+441159737000
A fully packaged sofa without pre-setup left in my house, and it is impossible to set up by myself without professional tools. Never had such a pricey item arrive without set up and no set up tools in the package, and now I need to buy tools and don know which one is it to set up the back wooden legs of the sofa. Even a cheap sofa from sofa.com came with set up services. This sofa arrived supper late and the delivery said it was “doing me a favour” by not just left it by my front door but my living room next to my front door. I waited months for this Duresta 3 seats 2499 sofa and didnt expect it to arrive without pre-set up or set up service. If they expect me to set up the sofa by myself maybe they should price it similar to ikea or eBay.
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Beautiful furniture, excellent service, lovely staff
I've had my brand new Trafalgar suite delivered last week and am extremely happy with the quality and service I've received by Duresta. Only problem is, I don't ever want to get off my sofa now! Highly recommend!
I placed an order for Duresta 4-seater, 3-seater and 1 sofa chair with Furniture Village Reading on 01 NOVEMBER 2019. After almost 3 months, the order was partially fulfilled (4-seater and 3-seater arrived after much follow up) but Duresta informed Furniture Village in early FEBRUARY 2020 that it's run out of fabric to make the sofa chair !! So I have the 4-seater and 3-seater now but there is no delivery gaurantee on the sofa-chair. Furniture Village Reading are clueless on delivery timescale and Duresta is happily taking it's own sweet time in gettng the fabric. I'm now told that it MIGHT arrive in w/c 16th MARCH 2020 but I'm not holding my breath. Appalling example of order management, supply chain and customer relationships failure by Duresta and Furniture Village Reading. It's clear that niether party cares for the customer's hard earned money and treats such situations as 'business as usual'. Buyers be aware !
Always had duresta sofas/chairs and never had any issues, very pleased with them.
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