Duncan, Canada
435 Trunk Rd
N/A
+1 2507153850
Wheelchair-accessible car parkWheelchair-accessible entrance
I've been with Scotia for over 30 years. Profits are up and local support is down. I see a lot of poor reviews, and for good reason. They have my money and I expect better. I don't want to wait on hold for over 20 minutes to talk to somebody in Toronto and ask them something that only the local branch can answer. If this was any other business relationship they'd never see me again. Too bad too because the local staff are pretty good. It's the corporate policies I have an issue with.
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I work 645-315, i can never do my banking. Wish they were open till at least 400pm
Beware I opened a business account and do to my own privacy I can only tell you has been the worst experience ever my customers never get their supplies on time they will hold every single check here including cashier checks thousands of dollars in limbo from a customer transferring funds for projects to my business name all to have it lost in translation cause they transferred to my business name which my financial adviser has yet to correct the is where they don’t see my business name after multiple notes they have no clue who it was that even set up my account in the first place as I said without giving personal information you will be trusting a bank that does not care about their customers clerks are great but the rest are a gong show do not use this branch til they figure it out I will bank elsewhere it will reflect on your business and customers
We applied for a high limit credit card and it took over a month to process and we had very little customer support from management after the branch put us with a junior staff member that had difficulty processing our application. We did get some compensation from this staff member but after complaining to a more senior staff member we were told that we would receive a call from the manager but it never did come!! We did not receive any apologies at any time for finally taking over five weeks to get a credit card!!! I would not recommend this branch.
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Wheelchair-accessible car parkWheelchair-accessible entrance