Horsham, United States
316 Easton Rd Ste E
N/A
+1 2153234509
What a great company! We had a compromised main sewer line that required a full replacement. It is never a good thing when someone has to jackhammer inside your home...but... From start to finish the folks at DrainXpress were great people to work with and even helped us out setting up our homeowners insurance claim. If you are in a jam do not hesitate to give them a call!
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Donat came by our house once and told us he could do the drain jet to clear out our outdoor drain system and look with a camera to detect issues. When we were ready to do the work, we talked again, he seemed like a decent person. and he said he'd stop by to look at it again. That was 3 weeks ago. Meanwhile there have been a few heavy rains and serious wall damage in our basement so we really needed the pipes cleared outside. We never heard back from him IF he indeed did stop by to look at the situation. I then called them for 3 weeks, every few days to let them know we wanted to work with them and please call us. Since weeks were going by, I mentioned EACH time that I hoped they did not have some sort of family emergency, to be polite and thoughtful, but please at least let us know if they are too busy to do the work. Nothing, no courtesy call, no heads up that they’re booked but can fit you in in a few weeks, nothing. SINCE then did some research and found out they have a TERRIBLE reputation for giving false estimates, refusing to do invoices they can be held to so they can jack up the price AFTER the job, etc. Their ACTUAL machine message says they will get back to you “in a professional and timely manner” – sort of a Freudian slip that they do THE OPPOSITE! I left a final message asking them that “timely” is NOT THREE WEEKS! Avoid these guys at all costs. Bad rep, very unprofessional communication. Bad rep for false estimates. BEWARE.
Honest people doing great job. I got the number form Internet while I was looking sewer cleaning company. I called several people and almost all of them wanted and service charge just to come and take a look at the job. When I called DrainXpress I spoke to the real owner of the company. I ask me couple question about the sewer issue I was having in my house and gave me reasonable price over the phone. They guys showed up clean and clear out the sewer line and clean all the mess they even use to deodorize on the floor in basement so the sewer smell will go away quickly. Over all these guys are Honest, reasonable with their price and stand behind their work. I will recommend to everyone. Please give these guys a chance and you will treated a real customer. *****
We had Matt and Tom out to fix a clogged kitchen sink. They were on time, polite, clean, courteous, and knowledgeable. The gave me a price before starting their work (very affordable) and cleaned up when they were finished. We had them look at another problem we were having outside and they fixed that too. We were more than pleased. We will definitely use them again if we need it and recommend them to everyone.
Donat and his crew were a team of true professionals. They came recommended by my plumber who I highly trust and lived up to his endorsement. They handled my issues with a sewage pipe and were easy to work with. I appreciated how they explained the steps they were going to take in advance, checked in if there was an unexpected finding and were conscious of my schedule. The was done well and I am happy with their work.
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